Returns and Exchanges Policy

At Karakal, we are committed to your satisfaction and offer a 30-day return window for all unused sports equipment in its original packaging. If your gear doesn't meet your performance expectations, we will provide a full refund or exchange to ensure you stay at the top of your game.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Equipment

  Securely place the unused items in their original packaging, ensuring all tags and protective coverings remain intact.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned gear, your refund will be processed to your original payment method within 5-7 business days.